Terms & Conditions

Terms and condiotions

The following information does not affect your statutory rights

Prices

All stock is priced in UK Pounds stirling ,and is subject to availability.Prices in Dollars and euros are based on the average exchange rate.Charges on orders at the time of processing may vary depending on the rate of exchange at that particular time.Any promotional offers will only be applied automatically on orders placed on the website for the duration of the promotion ,The Perfume People Ltd will not be able to honour the offers on orders placed after the promotions/offers have ended.

Complaints

Complaints are handled as soon as possible and will always be dealt with within 7 days.Customers must use the form provided to get in touch.

Data protection

In accordance with the Data protection act 1998,The Perfume People Ltd will only use customer information for the purpose of fulfilling orders.It will be kept safe and secure and handled according to the peoples data protection rights.It will not be shared with any third parties unless otherwise specified.The Perfume People Ltd may conduct extra security checks at their discretion and may request confirmation of credit card details or full address details.The perfume People Ltd reserves the right to  cancel an order should the customer not provide this information.

Stock

Stock is subject to availabitlity,should The Perfume People Ltd have insufficient stock to fullfil an order,the customer will be notified as soon as possible.They will be offered 3 options : 1) A refund for the value of the item(s) and sometimes postage depending on the order   2) An alternative   3) To have the item(s) sent once back in stock

Orders

In some cases The Perfume People Ltd reserves the right to deliver goods only to the address provided on an invoice,or an address supplied at the time of payment.Provided that an order has not yet been dispatched and has time,The Perfume People Ltd will be able to amend an order.International orders will be subject to additional shipping charges.Refusal to pay additional shipping costs will result in cancellation of the order.

Returns

The customer has the right to return goods in its original packaging within 7 days receipt . The goods must be returned by recorded delivery only and not via courier,standard delivery or guaranteed next day.The Perfume People Ltd will offer a full refund or exchange on items returned,that are unused ,damaged,incorrect or faulty.Samples and clearance items are non refundable.Photographic evidence may be requested in support of any claims.The Perfume People Ltd does not cover returns postage for any goods returned .In the unlikely event that The Perfume People Ltd send out the incorrect item(s).Returns postage will be paid to have the incorrect item sent back as well as a full refund if preferred.on exchanges The Perfume People Ltd will pay standard postage costs to send the goods out,if an urgent dispatch is required,any additional costs will be chargable to the customer.The incorrect item must be recieved before the correct item can be sent out.

 The customer reserves the right to cancel an order placed,within 30 days ,in this case,a refund for the value of the items will be proessed.This excludes postage paid.Faulty,incorrect or damaged items being returned must be recieved within 30 days of purchase in order to qualify for a refund or exchange.Any goods recieved outside this time will not be refunded for and goods disposed of.Any orders "Not called for" will be returned to us and the customer will be notified of any charges that may apply for resending,or a refund will be given for the item costs only.The customer must allow 15 working days to pass before they claim an item as "missing in the post".A refund cannot be processed until the waiting period of 15 working days has passed.All orders are sent within 2 working days,(sometimes longer in the Christmas period) with recorded delivery  and usually arrive within 3-5 working days,tracking information is available on request.

 

 

 

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